Frequently Asked Questions
If you are experiencing issues or have questions, first review the FAQ below and verify your phone settings are set up correctly. You can also see our Troubleshooting Tips.
If you need further assistance, feel free to contact us at support@racejoy.com with specific information regarding the issue and the type of device you are using.
What are the terms of usage?
No Guarantee: RaceJoy is bringing together multiple technologies to deliver advanced tracking and interactive experiences during the race. There are many variables that affect RaceJoy's ability to function properly and there is no guarantee RaceJoy will function for a given user. Factors that may affect RaceJoy include older phone models, improper phone set up, weak cell signals in a given region, participant's use of Wi-Fi, unexpected course changes, etc. If you experience any issues, please contact us at support@racejoy.com.
