Frequently Asked Questions

 

If you are experiencing issues or have questions, first review the FAQ below and verify your phone settings are set up correctly. You can also see our Troubleshooting Tips.

If you need further assistance, feel free to contact us at support@racejoy.com with specific information regarding the issue and the type of device you are using.

How much will RaceJoy use my battery?

A typical phone’s battery will last eight to 14 hours when using RaceJoy’s live tracking. This will vary based upon the age and model of the phone, cell and data conditions in the area, other apps being used, and if you are using Wi-Fi. Do not use Wi-Fi while using GPS tracking.

See our Battery Preservation Tips here.

How much data does RaceJoy use?

This varies by user. The live phone tracking feature uses minimal data. Based upon doing a five-hour marathon and a data plan of 3GB of data per month, RaceJoy uses less than 0.003% of that data.

What can I do to optimize my battery?

  • Come with a fully charged battery.
  • Wait to turn on your tracking in RaceJoy until right before you begin the race.
  • Do not use Wi-Fi
  • Turn off other non-essential apps
  • Turn off other tracking apps

For more information see our Battery Preservation Tips here.

What are the battery drainers?

  • Poor cell provider coverage for that region
  • Limited data bandwidth from cell provider
  • Poor weather conditions
  • Using functions like photos and videos
  • Viewing of the screen

More information can be found here.

Do you have a recommendation for a portable battery?

Yes. We have tested many of these and we recommend the Anker Mini.