Frequently Asked Questions


If you are experiencing issues or have questions, first review the FAQ below and verify your phone settings are set up correctly. You can also see our Troubleshooting Tips.

If you need further assistance, feel free to contact us at with specific information regarding the issue and the type of device you are using.

Are results official results in RaceJoy?

Some races deliver live scored results in RaceJoy. A results button will appear when this is available. The results shown are the official scored results of the race. However, results should be viewed as unofficial for at least the first 24 hours while the race timer adjusts the records as needed.

Note that your GPS timed result is NOT official race timing. RaceJoy's GPS-based progress updates is to be viewed as supplemental information.

My results are wrong. What do I do?

Contact the race directly if you need to have your results adjusted or if they are missing. RaceJoy does not manage the results and simply delivers the data provided by the timer.