Frequently Asked Questions

 

If you are experiencing issues or have questions, review the FAQ below and verify your phone settings are set up correctly. You can also see our Troubleshooting Tips.

If you need further assistance, feel free to contact us at support@racejoy.com with specific information regarding the issue and the type of device you are using.

Featured Races are those in which the event or sponsor has contracted with RaceJoy to offer you an innovative race experience, including live phone tracking, progress updates and cheer sending. Some events have additional features such as results and race-timed alerts.

When doing a search for races, Featured Races will have a RaceJoy Ready badge next to their listing. There is no charge to you to use RaceJoy’s features.

Race Calendar Races are events that are listed in RaceJoy and may not be offering RaceJoy’s tracking and cheers. If you do not see the RaceJoy Ready badge and wish to use RaceJoy’s tracking and cheers, please let the race organizers know. They will need to contract with RaceJoy to provide its features.

Is RaceJoy free?

Yes, all of RaceJoy’s features are free for participants and supporting friends and family and are being provided to you as a service by the race and its sponsors.

RaceJoy offers very affordable pricing for race organizers and sponsors. Please contact info@racejoy.com to receive a quote for your event.

How can I get a race in RaceJoy?

If you are doing an upcoming race and would like to use RaceJoy, please let the race organizers know about RaceJoy. Here is a sample letter you can send.

Try RaceJoy – if you have a race that is coming up soon, you can always use the Try RaceJoy feature. This is a free service and offers live free style GPS tracking and cheer sending. It does not include course maps or progress alerts.

If you are with a race and would like to have your race loaded in RaceJoy, please contact us at info@racejoy.com or go to the Offer RaceJoy section of the website to upload your race information.

Do I need to carry my phone to use RaceJoy?

Yes, if you wish to use RaceJoy’s GPS tracking and GPS-based progress alerts, you will need to carry your phone and activate tracking on race day.

Note: There are a select few races that also offer progress alerts based upon your chip/bib crossing timing points on the course. When this is available, you will not need to carry your phone for progress alerts. You will be notified if chip-based alerts are being offered.

Why are some races not "RaceJoy Ready"?

Races that do not have a RaceJoy Ready badge have not contracted with RaceJoy. Please let them know that you’d like to use RaceJoy’s tracking and cheers at their event.

Can I play music and other apps with RaceJoy?

Yes! Music and other apps work well with RaceJoy. Also, our tests show that music does little impact to your battery. Please know that other apps may drain your battery at a significant rate. We recommend you turn off all other non-essential apps during the race – this tip is for spectators too! Just minimize RaceJoy and enjoy.

If you are using another app to provide you with pace information or if you simply don't want to receive the audio progress alerts from RaceJoy, you can turn off your audio alerts and still be tracked in RaceJoy by going to:

  • Main race page in RaceJoy
  • Click More
  • Select Settings, then Alerts
  • Disable Audio Progress Alerts

You will still be able to receive cheers. If you would rather not receive any audio alerts, including cheers, go to your phone's Notifications setting and turn off the Sound notifications for RaceJoy.

We recommend you keep the other types of notifications on so that you can still receive your cheers and progress updates in RaceJoy. You can review these when you are done by clicking on the Buzz button.

You may wish to not have your music interrupted as often or may not want the pace alerts, if you are using another pace app or watch. Turning these off will not affect the ability to track your position on the course.

Audio Progress Alerts: These are typically sent out at every mile for running events and every five miles for cycling or endurance running events. They include your location, elapsed time, pace and estimated finish time.

You can turn off these audio alerts in your initial set up in RaceJoy or:

  • Click the More button on the main race page, then Settings, and Alerts
  • Disable Audio Progress Alerts

RaceJoy will still deliver your progress alerts without the sound notifications, and you can review them after you are done with the event by going to the Buzz area of RaceJoy. Those tracking you will still be able to receive your progress alerts.

All Audio Alerts: If you’d rather not receive any audio alerts, including Cheers, from RaceJoy:

  • Go to your phone Notifications setting and turn off the Sound setting for RaceJoy.

By turning off just the sound notification, this will enable RaceJoy to still deliver your progress alerts and cheers for you to review after you complete the course. You can do this by going to the Buzz area of RaceJoy.

Can I test RaceJoy prior to a race?

Yes, you can do a free test run of RaceJoy by entering the Try RaceJoy section. It includes free style GPS tracking and cheer sending. It does not include all of RaceJoy’s features such as progress alerts and interactive course maps. You will need to enter a personal ID number and share this with those you’d like to track you. Try RaceJoy is also great for long training runs or rides.

What devices does RaceJoy work with?

RaceJoy is available for Apple and Android phones and tablets.

Sorry, RaceJoy is not available for Windows. RaceJoy is a mobile app and not available from a web browser. Though, you can have your progress posted to Facebook and Twitter.

Do I need to pre-set up other people to track me?

No, you simply need to let people know they can track you in RaceJoy and which race you are doing. They then search for you by name or bib number and add you to their participant list. Those tracking you will automatically receive progress updates as you cross milestones along the course.

What is "try RaceJoy"?

This offer a free test run of RaceJoy. It includes free style GPS tracking and cheer sending. It does not include all of RaceJoy’s features such as progress alerts and interactive course maps. You will need to enter a personal ID number and share this with those you’d like to track you. Try RaceJoy is also great for long training runs or rides.

I accidentally signed in as a participant/spectator? How do I change my profile?

Click on your name or Guest at the top of the screen and follow the prompts. Make sure to include your information and not the participant you wish to track.

I don't want my music interrupted. What do I do?

You have two options:

  • Adjust your settings in RaceJoy: Click on your name at the top of the screen, follow the prompts and then de-select Audio Alerts and/or Cheers. Some people don't want the progress alerts at every mile, but still want to receive cheers from friends and family.
  • Adjust your settings on your phone: Go to your phone setting Notifications area and turn off notifications for RaceJoy. You will not receive audio progress updates or cheers.

People will still be able to track your position and will receive progress alerts as you complete the course.